Head Beauty Therapist

Head Beauty Therapist - Birmingham

Billesley Manor Hotel & Spa is a luxury 4
* hotel steeped in history. Set in 11 acres of Warwickshire parkland, the grade II listed building hosted William Shakespeare in 1599 with its heritage dating back to 1327.

We are seeking an experienced and passionate Head Beauty Therapist to lead our spa team and deliver exceptional guest experiences within our luxury hotel spa. This is a hands‑on leadership role, ideal for a highly skilled therapist who thrives in a premium environment and is confident managing people, standards, and service excellence.

As Head Beauty Therapist, you will be responsible for the day-to-day operation of the spa’s treatment offering while leading, motivating, and developing the therapist team. You will ensure treatments are delivered to the highest standards, guest satisfaction is maximised, and the spa reflects the quality and values of the hotel. This is a hands‑on role which will see you completing treatments.

• Deliver a wide range of beauty and spa treatments to an exceptional standard
• Lead, supervise, and support the spa therapy team
• Train, mentor, and develop therapists, including inductions and ongoing skills training
• Maintain treatment standards, protocols, and hygiene compliance
• Assist with rota planning, stock control, and product management
• Drive retail sales and treatment revenue through excellent guest engagement
• Handle guest feedback professionally and resolve any issues effectively
• Work closely with hotel management to support spa performance and targets

• Fully qualified Beauty Therapist (NVQ Level 3 or equivalent)
• Proven experience in a senior or supervisory spa role
• Strong knowledge of luxury treatments, products, and spa standards
• Confident leader with excellent communication and people skills
• Passionate about guest service and attention to detail
• Commercially aware with a proactive approach to sales and performance
• Flexible to work weekends and holidays as required in a hotel environment

• Pension Scheme:
  Gear up for the future with our pension scheme that ensures your financial stability.
• Employee Assistance Programme:
  We care about your well-being, offering support and guidance when life throws its curveballs.
• Food & Beverage Discounts:
  Enjoy mouthwatering discounts at partnered restaurants and bars.
• Travel Discounts:
  Access unbeatable travel discounts for yourself and loved ones.
• Refer a Friend Scheme:
  Share the word and reap rewards for every new recruit.
• Long Service
  
  Incentives:
  
  Celebrate dedication with special rewards and recognition.
• Meals on Duty:
  Fuel your success with free meals on duty during work hours.