Spa Therapist

Spa Therapist - Birmingham, Stratford Upon Avon

Billsley Manor Hotel & Spa is a luxury 4
* hotel steeped in history. Set in 11 acres of Warwickshire parkland, the Grade II listed building hosted William Shakespeare in 1599, with its heritage dating back to 1327. The hotel is proudly part of the Marriott Tribute Portfolio, a collection of independent hotels celebrated for their character, individuality, and sense of place.

Are you passionate about wellness, exceptional guest care, and delivering world‑class treatments? We’re looking for a Spa Therapist to join our professional and friendly spa team. As a Spa Therapist, you’ll embody trust, reliability, and excellence — ensuring every guest receives a memorable and rejuvenating experience. Your warmth, professionalism, and high standards will reflect our spa’s commitment to luxury and wellbeing.

• Perform a range of spa treatments to the highest professional standard, ensuring each guest feels cared for and receives the appropriate aftercare advice.
• Recommend suitable products to guests, highlighting your top three suggestions to enhance their experience and continue their wellness journey at home.
• Support the efficient running of spa operations, maximising treatment room occupancy and ensuring therapist schedules are well managed.
• Maintain immaculate cleanliness and presentation across all treatment rooms and spa areas, replenishing amenities throughout the day.
• Ensure all health and safety procedures are followed at all times, maintaining a safe environment for both guests and colleagues.
• Assist in managing bookings and guest information accurately, ensuring a seamless experience from start to finish.
• Contribute to a culture of care, collaboration, and professionalism within the spa team.

• A qualified and confident Spa Therapist (NVQ Level 3 or equivalent).
• Passionate about wellness, guest experience, and luxury service.
• Reliable, professional, and committed to maintaining the highest standards.
• Positive, approachable, and a supportive team player.
• Skilled in recommending treatments and retail products to enhance guest wellbeing.

• Pension Scheme – Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme – We care about your well‑being, providing support and guidance when life throws its curveballs.

Consider it your trusty sidekick in times of need.

• Enjoy mouth‑watering discounts at our partnered restaurants and bars.

• As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.

• Refer a Friend Scheme – Spread the word and reap the rewards with our Refer a Friend Scheme, sharing the greatness of TROO Hospitality and earning bonuses for every new recruit.
• Long Service Incentives – Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty – Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.