Band 3 Medical Secretary-Ear,Nose and Throat

University Hospitals Birmingham NHS Foundation Trust

Closing date: 12 January 2026

The Ear, Nose and Throat service is looking to recruit a highly motivated, reliable, and focused Medical Secretary to join our experienced and welcoming team. We are a creative and innovative unit working in one of the largest services in the Trust, so require someone who is flexible to change and adaptable to the pressures of changing priorities and urgent tasks.

A proactive approach, good judgment, initiative and critical thinking skills are crucial to managing this diverse and demanding role.

Please note that while the Trust offers sponsorship, this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route, as the position does not meet the minimum salary threshold.

We are looking for a self‑motivated individual who can work to strict deadlines with excellent communication, prioritisation and typing skills. Knowledge of medical terminology and previous secretarial experience is desirable but training will be provided.

Provide comprehensive secretarial and administrative support to consultants and the clinical team, including managing patient pathways such as clinic and theatre bookings, follow‑up appointments and waiting lists, and typing and distributing clinical correspondence (including clinic letters and reports).

Handle telephone and email enquiries from patients, GPs and internal departments in a professional manner, coordinate clinics and diaries, support with RTT targets, and deal sensitively with confidential and sometimes distressing information.

Strong organisational and time‑management skills with the ability to prioritise a busy workload, a high level of attention to detail and accuracy, a good understanding of medical terminology, excellent communication and interpersonal skills, the ability to work independently and as part of a team, and a professional, calm and compassionate approach when dealing with patients and colleagues.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values‑driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For staff with a disability, including physical disability, long‑term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Please note for a specific detailed job description for this vacancy please see attached job description.

• Good General Education or equivalent experience in a similar environment
• Business Administration NVQ level 3 or equivalent experience in a public service/customer focused environment
• ASMPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

• Experience of dealing with the public/customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in healthcare

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust