Patient Services Administrator

We have an exciting opportunity for an enthusiastic person to join our team as a Patient Services Administrator. You will be responsible for work within our Patient Services Team. Our focus is Patient First and our organisation is a patient centred environment with excellent customer service skills working effectively as part of a small highly focused team

You will be responsible for warm calling clients to book them in for their Ultrasound appointment at one of our many clinics across the country

Diagnostic World specialise in providing a range of Diagnostic/ultrasound services and solutions to primary and secondary care. Head office based at Birmingham Research Park. the company is reacting to the changing NHS and expanding quickly to deliver its services nationwide. Whilst remaining Patient centric in providing high quality clinical services our approach to transforming healthcare though technological innovation is key. The company is focused on its staff ensuring that all are rewarded and benefit from professional development

• You will be responsible for warm calling clients to book them in for their Ultrasound appointment at one of our many clinics across the country
• You will use IT systems to link appointments to a patients medical file and update our instructing parties with the relevant information
• You will work as part of a team, and will be responsible for booking as many patients as possible to fulfil targets to fill our clinic spaces
• Making a targeted volume of outbound calls daily and taking inbound calls from patients (or customers).
• Free update service enhanced DBS
• Free NHS Mandatory Training and certificates
• Access to Employee Assistance Programme
• Flexible Working Hours

• A proven ability to meet targets and deadlines
• Good IT Skills
• Conscientious with a meticulous approach to dealing with details
• Excellent telephone manner
• Ability to adapt to new systems and challenges and use initiative to gain new skills
• A flexible approach with an ability to adapt quickly to meet the demands of a busy environment
• Experience with in an outbound call centre is desirable but not essential
• Self-starter; ability to use initiative and work with the minimum of supervision
• Ability to adapt to new systems and challenges and use initiative to gain new skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.