Complex Needs Practitioner

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Salary: £27,340 - £29,443 per annum

Location: Birmingham

Contract Type: Permanent, 37 Hours

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

As a Family Practitioner at Aquarius, you’ll play a vital role in supporting families affected by parental substance misuse across Birmingham. Working within our enhanced family safeguarding team, you’ll help reduce harm to children, strengthen parenting capacity and improve overall family functioning. You’ll deliver specialist, family-focused interventions through our Choices programme, working closely with substance misuse services and Children’s Health and Social Care to improve outcomes for families with complex needs.

• Deliver family-focused interventions to parents and families affected by substance misuse
• Provide 1:1 support, structured 5-step interventions, education groups and targeted activities
• Support parents to understand the impact of substance misuse on children and family life
• Develop safety and risk management strategies to reduce harm and prevent family breakdown
• Work collaboratively with substance misuse providers, social care, health and voluntary agencies
• Maintain accurate records and uphold confidentiality across all areas of practice

You’ll be an enthusiastic, confident and motivated practitioner with experience in substance misuse, family work, social care or a related field. You’ll hold a relevant qualification in health or social care, youth or community work (Level 3 or above), or have equivalent experience with a commitment to complete further qualifications if required. With strong knowledge of drug, alcohol and related health issues, you’ll be comfortable engaging families in home and community settings, working flexibly and collaboratively to support positive change.

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our and portals
• £500 bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team:

Closing Date: