Band 3 Medical Secretary-Oncology

Band 3 Medical Secretary – Oncology

The closing date is 23 February 2026

We are seeking to recruit an enthusiastic and motivated Medical Secretary to join our friendly team and provide full secretarial support within the Oncology Department at University Hospitals NHS Foundation Trust. If successful you will join our secretarial team within the Oncology Department at Birmingham Heartlands Hospital / Good Hope Hospital. This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative.

The successful candidate will be required to be a key member of the secretarial team, providing a professional, confidential, high‑quality secretarial and administrative service at all times.

The Oncology Department is a busy and demanding department that delivers care across Heartlands, Good Hope, Solihull and The Queen Elizabeth Hospitals.

The successful candidate will support clinicians and the wider team, have excellent touch‑typing and audio‑typing skills, some knowledge of medical terminology though this is not essential, a working knowledge of the RTT pathway and be a team player. You will have the initiative to complete your individual tasks in a timely manner and be pro‑active, approachable, supportive to both patient and colleagues and to have a conscientious approach to the role as outlined in the job description.

For more information please contact:
Nicola Lawton, Haematology & Oncology Office Manager,  or telephone 0121 424 3703.

• To touch‑type from audio clinic letters, results letters, discharge summaries, medical reports and reports in response to complaints. This requires an understanding of medical terminology, phraseology and medications. Some documents may be of a complex or distressing nature.
• Providing an efficient and professional administrative service.
• Work effectively and flexibly as part of a team to meet the needs of the services.
• Undertake data input, accurately inputting data using a variety of Trust IT systems in a timely way.
• Communicating with patients and coordinating appointments.
• Answering the telephone and taking messages, dealing with them in a timely and efficient way and referring as appropriate.
• To be sympathetic and sensitive to the requirements of staff and patients when communicating by telephone or face‑to‑face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary.
• Provide excellent telephone skills, accurately recording telephone messages and other enquiries and referring as appropriate.
• Experience with using a wide range of IT systems.
• Experience of working in a busy office/customer care environment.
• To organise own day‑to‑day work showing an ability to prioritise to achieve timescales.
• Good organisational skills and the ability to multitask.
• Understand confidentiality and apply the principles in everyday working practice.
• Ability to work under pressure and deal with stressful situations.
• Work collaboratively as part of an integrated team.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values‑driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For staff with a disability, including physical disability, long‑term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Qualifications:

• Good general education (e.g. GCSE English and Maths A–C) – GCSE Level 9–4.
• Business Administration NVQ level 3 or equivalent experience in a clerical environment.
• AMSPAR Certificate or equivalent qualification or equivalent knowledge of medical terminology.

• Experience of dealing with the public/customer service experience.
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook).
• Experience of using IT systems.
• Experience of working in a busy environment.
• Experience of working in healthcare.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust