Clinical Administrator

Hours: Full time, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm. This post is open to job sharing.

Contract Type: Permanent

Location: Birmingham

THE OPPORTUNITY

We are looking to recruit a Clinical Administrator to support the administration and operations processes at our new James Place centre in Birmingham, due to open in Spring 2026. You will be the first point of contact for men who are experiencing a suicidal crisis and their supporters and will take a key role in facilitating a warm and welcoming introduction to the centre.

You will be expected to set and maintain the tone of the experience at James Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Centre Manager, you will process referrals, conduct accurate record keeping and help to ensure the centre runs safely and smoothly.

HOW TO APPLY

To apply , please submit your CV with a cover letter of up to 2 sides of A4 explaining why you are applying for this role to  It is important to demonstrate you have the essential knowledge, skills and experience we are looking for in your CV and cover letter.
Applications without a cover letter will not be accepted.

KEY RESPONSIBILITIES

Clinical Administration

Covering daily administrative tasks and duties at James Place Birmingham including:

Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.

Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.

Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone.

Processing referrals and maintaining accurate records at all times in line with our administrative procedures.

Supporting users of the service to access information about other agencies.

Maintaining an effective appointment system ensuring all the resources at James Place are used efficiently.

Recording and collating data to support the effective evaluation and monitoring of James Place.

Providing admin support to the wider team as required e.g. recording and sharing meeting minutes.

THE CHARITY

Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James Place was set up by Clare Milford Haven and Nick Wentworth‑Stanley in 2008 after their twenty‑one‑year‑old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn't find it.

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families.

We have so far treated over 4,300 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

KEY RESPONSIBILITIES

Clinical Administration

Covering daily administrative tasks and duties at James Place Birmingham including:

Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.

Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.

Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals…