Clinical Service Manager Spinal and Paediatric Services

Job Summary

The purpose of this role is to provide management support to the Division, with responsibility for the administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards.

The post holder will work with Directorate & Divisional staff and other senior managers in the strategic development of the services provided by the Division. This will include operational business planning and monitoring, supporting the delivery of key projects, and the continuous improvement of the services we provide.

Responsible for ensuring robust systems are in place to achieve the safe and timely delivery of administrative processes related to patients being referred and /or treated by clinicians and promote good and effective practice in the department by example and instruction.

Responsible for cascading and implementation of new procedures and policies affecting Administrative, Clerical and Operational staff. Taking an active role in the monitoring of compliancy to these policies, procedures, and standards across all administrative, access and clerical functions carried out in the Division and wider Trust.

To provide assurance to the Clinical Service Manager for Spinal and Paediatric Services, the Trust that the governance of all systems, processes, policies and procedures carried out by staff within the Division and wider Trust in relation to patient access and are safe and fit for purpose.

To work with colleagues within the Division in achieving the aims of the Division.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award‑winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family‑friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

• Date posted 18 February 2026
• Pay scheme Agenda for change
• Band Band 7
• Salary £47,810 to £54,710 a year per annum, pro rata if part-time
• Contract Permanent
• Working pattern Full-time
• Reference number
• Job locations The Royal Orthopaedic Hospital NHS Foundation Trust, Bristol Road South, Northfield, B31 2AP

Utilising service improvement tools and techniques, provide diagnostics to existing system and processes, working with teams to implement new and innovative systems aimed at improving patient wait times and offer a more responsive administrative service for patients and other service users.

• Educated to master’s degree level or equivalent experience
• Evidence of continuing professional development
• Management qualification or equivalent experience

• PRINCE 2 or equivalent management experience

• Proven experience of project management and successful project completion
• Experience of being a budget holder or responsible for budget setting for
• Experience of working in the NHS with demonstrable experience of operational management in a multi‑professional environment/department/service
• Producing reports from numerous data sets and forming clear and concise…