Band 3 Medical Secretary - Renal Services

University Hospitals Birmingham NHS Foundation Trust Band 3 Medical Secretary - Renal Services

The closing date is 11 March 2026

Provide comprehensive secretarial and administrative support to Consultants and the Clinical Team, including producing clinic letters, discharge summaries, minutes, reports, and other correspondence. Act as an empathetic and professional point of contact for patients, relatives, carers, and healthcare professionals, working under the direction of the Medical Secretary Supervisor.

• Arrange patient appointments and theatre/day case admissions as directed.
• Use initiative and judgement when responding to clinical and non clinical enquiries.
• Ensure clinic letters and discharge summaries are completed within agreed time frames.
• Maintain Consultant diaries and manage daily incoming post.
• Input and retrieve patient information in line with Trust policies.
• Organise meetings and support colleagues during periods of high workload.
• Provide professional telephone communication, accurately recording and directing messages.
• Communicate effectively with distressed or emotional service users, overcoming any language or communication barriers.
• Handle challenging behaviour with empathy and professionalism.
• Participate in departmental meetings and contribute to effective teamwork.
• Manage and prioritise patient investigation results based on clinical need.
• Plan and prioritise daily workload to meet required deadlines.

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems/Good keyboard / IT skills
• Experience of working in a busy environment
• Experience of working in Healthcare
• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good organisation skills and ability to multitask
• Ability to deal professionally with enquiries from staff
• Ability to problem solve
• Understand confidentiality and apply the principles

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification details not provided.

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust