Patient Access Clerk

Job Summary

To provide administrative support in the booking centre using the electronic booking system and to provide administrative support to patients, clinicians and other Trust Staff. Take calls from patients, carers, members of the public and Health/Social Care staff. Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff in accordance with Caldicott Guidance and Data Protection Act 1998.

Use of IT packages and Systems.

To work as part of a team and individually to provide high‑quality booking services. Provide an effective and efficient, customer‑friendly service to all patients and carers. Answer telephone enquiries within the busy call centre from patients and other healthcare departments/professionals. Process electronic and paper referrals daily – e.g., date‑stamp and monitor upon receipt using any necessary electronic systems.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we’re always on the lookout for passionate people to join our award‑winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family‑friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

• Date posted: 18 February 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 2
• Salary: £24,465 a year per annum pro rata if part time
• Contract:
  
  Permanent
• Working pattern:
  Full‑time
• Reference number:
• Job location:
  
  The Royal Orthopaedic Hospital NHS Foundation Trust, Bristol Road, Birmingham, B31 2AP

Please see attached Job Description. Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.

• Experience working in a clerical background, preferably in a booking/call centre
• Word processing/keyboard skills
• Team player
• Relevant experience or evidence that demonstrates understanding in English & Maths

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Royal Orthopaedic Hospital NHS Foundation Trust

Bristol Road, Birmingham, B31 2AP

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