Patient Care and Booking Advisor

An exciting opportunity to join our teams in Manchester and Birmingham. You will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged without delay. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Full and part-time hours are available. Previous applicants need not apply.

For further details please contact

This advert will close early if there is excessive demand, so we encourage you to apply early.

Deliver an efficient and effective appointment booking service for NUPAS relating to termination of pregnancy, contraception and sexual health screening.

Ascertain the suitability of the appointment to meet patients needs, providing information and guidance on the relevant services available to the patient.

Be empathetic. Treat all patients with dignity and respect.

Explain the appointment process clearly and concisely (ie appointments available via a variety of methods face to face / telephone / video call).

Assess the needs of the patient and the relevant services available to the patient. Ensure the earliest appointment that can be provided to the patient is offered.

Where NUPAS cannot assist the patient, signpost the patient to appropriate services.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

NUPAS is one of the leading organisations supporting women's reproductive choices.

You must have a pro-choice approach to reproductive and sexual healthcare.

The post holder has a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

NUPAS is committed to safeguarding and safeguarding children, young people and vulnerable adults is everyone's responsibility. DBS checks are standard on all prospective employees, the level of this check will be determined by the job type.

All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

The post holder will, in support of the NUPAS values, ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly.

An exciting opportunity to join our teams in Manchester and Birmingham. You will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged without delay. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service for NUPAS relating to termination of pregnancy, contraception and sexual health screening.

Ascertain the suitability of the appointment to meet patients needs, providing information and guidance on the relevant services available to the patient.

Be empathetic. Treat all patients with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Assess the needs of the patient and the relevant services available to the patient. Ensure the earliest appointment that can be provided to the patient is offered.

Where NUPAS cannot assist the patient, signpost patient to appropriate services.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding…