Patient Care and Booking Advisor

An exciting opportunity to join our teams in Manchester and Birmingham.

You will be first point of contact for all NUPAS patients.

You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged without delay.

You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967. Deliver an efficient and effective appointment booking service for NUPAS relating to termination of pregnancy, contraception and sexual health screening.

Ascertain the suitability of the appointment to meet patients needs, providing information and guidance on the relevant services available to the patient.

Treat all patients with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call). Assess the needs of the patient and the relevant services available to the patient.

Ensure the earliest appointment that can be provided to the patient is offered.

Where NUPAS cannot assist the patient, signpost patient to appropriate services.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.

To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).