Band 2 Clerical Officer

We are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham. Successful candidate must be able to work the following shift patterns.

• Clerical Officer based at BHH/WHH (Working 30 hours per week)
• Shift pattern to be a combination of 8-2 -- 2-8 -- 9-3 -- 3-9
• Working 5 x 6-hour shifts - across a 7-day service to include weekends and Bank Holidays.

Working 5 x 6-hour shifts - across a 7-day service to include weekends and Bank Holidays., You will be required to work within deadlines and use your own initiative. Accuracy and attention to details are paramount. Candidates should be confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent time management skills as well as working within a team.

You will be liaising with staff, patients and external agencies, such as GP's, Dentists etc. Provide patients with support, non-clinical advice and information on a range of issues including appointment queries. Notify patients of new or changes to appointments. Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary.

We are looking for individuals with experience in customer care, reception duties and excellent communication skills and must be able to work within the above shift patterns.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.