Band 2 Clerical Officer

Overview

We are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham. Successful candidates must be able to work the following shift patterns.

* Clerical Officer based at BHH/WHH (Working 30 hours per week)

* Shift pattern to be a combination of 8‑2 – 2‑8 – 9‑3 – 3‑9

* Working 5 x 6‑hour shifts across a 7‑day service, including weekends and Bank Holidays.

We are looking for individuals with experience in customer care, reception duties, and excellent communication skills who can work within the above shift patterns.

Main duties of the job:
You will be required to work within deadlines and use your own initiative. Accuracy and attention to detail are paramount. Candidates should be confident in prioritising their workload and have experience in NHS clinical systems such as CRIS and Oceano, excellent time‑management skills, and the ability to work within a team.

You will liaise with staff, patients and external agencies, such as GP's, Dentists, etc. Provide patients with support, non‑clinical advice and information on a range of issues including appointment queries, notify patients of new or changes to appointments, and be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face.

This includes dealing with aggressive or demanding behaviour and escalating conflict situations where necessary.

This is an excellent opportunity to work as part of a dynamic team where you can develop and grow.

Pay scheme:
Agenda for Change

Band: 2

Salary: £24,465 to £24,465 a year

Contract:

Permanent

Working pattern:
Part‑time, Flexible working

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

• Good General Education (e.g. GCE in A‑C or GSCE Level 9‑4). A pass in English and Maths is essential.

• Experience of dealing with the public / customer service experience.
• Experience working with a range of Microsoft Office packages (e.g. Word, Excel, and Outlook).
• Experience of using IT systems.

• Experience of working in a busy environment.
• Experience of working in healthcare.
• Ability to travel to multiple sites.

• Good communication / customer care skills both written and verbally, demonstrating sympathy and compassion.
• Good keyboard / IT skills.
• Good organisational skills and ability to multitask.
• Good time‑management skills.
• Ability to deal professionally with enquiries from staff, patients, and visitors.
• Ability to problem‑solve.
• Understand confidentiality and apply the principles in everyday working practices.
• Ability to pay attention to detail where there are predictable interruptions to the work pattern.
• Ability to deal with people at all levels.
• Must be able to demonstrate an understanding of equality and diversity.
• Mature, open, and flexible approach to work.
• Demonstrates care and compassion.
• Good inter‑personal and communication skills.
• Team player.
• Conscientious.
• Demonstrates reliability, motivation, and commitment.
• Ability to work under pressure and deal with stressful situations.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission will be made to the Disclosure and Barring Service to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

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