Band 3 Referral Management Centre Agent

Overview

The Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services.

• Book, reschedule and manage appointments across multiple IT platforms, including the Choose & Book system and Patient Administrative Booking Systems.
• Accurately input and process patient data using Microsoft Office packages.
• Take inbound calls and make outbound calls to patients to book and rearrange appointments.
• Monitor and process referrals and manage waiting lists for different services.
• Work flexibly within the hours of Monday‑Friday 08:00 – 17:00 to meet service needs.

• Experience with multiple IT systems such as the Choose & Book service, Patient Administrative Booking Systems and Microsoft Office packages.
• High level of accuracy in data input and patient communication.
• Ability to liaise effectively with service users and manage multiple call types.
• Strong organisational skills to handle referral monitoring and waiting list management.

• Check your Trac account regularly – this is the main communication channel during shortlisting and selection.
• Complete all sections of the application form, including full details of all referees with business email address, telephone contact details and postal address.
• Review the attached job description and person specification for detailed responsibilities.

• Band 2 clinical and non‑clinical roles and Band 3 non‑clinical roles are not eligible for sponsorship.
• Most non‑clinical roles (Agenda for Change Bands 3‑6) are not eligible unless listed explicitly.
• All non‑clinical roles (Agenda for Change Bands 7‑9) that meet the prescribed skill level (RQF
  6) and salary threshold are eligible for sponsorship.
• Applicants must evidence their right to work in the UK or have alternative visa routes.

BCHC offers a guaranteed interview to any candidate who is disabled, neurodiverse, or has a hidden or long‑term health condition, provided they meet the essential criteria of the role.

We actively foster an inclusive workplace culture that welcomes staff of all backgrounds and abilities, supporting career progression for under‑represented groups.

• Full NHS terms and conditions, including extensive holidays and Agenda for Change pay with enhancements.
• Attractive relocation payment for relocations to the local area.
• Discounts for local and national retailers.
• Dedicated well‑being services for all employees.
• Flexible working where possible.