Band 2 Clerical Officer

University Hospitals Birmingham NHS Foundation Trust

The closing date is 02 March 2026

We are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham. Successful candidate must be able to work the following shift patterns.

• Clerical Officer based at BHH/WHH (Working 30 hours per week)
• Shift pattern to be a combination of 8-2, 2-8, 9-3, 3-9
• Working 5 x 6‑hour shifts across a 7‑day service to include weekends and Bank Holidays.

We are looking for individuals with experience in customer care, reception duties and excellent communication skills and must be able to work within the above shift patterns.

You will be required to work within deadlines and use your own initiative. Accuracy and attention to details are paramount. Candidates should be confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent time management skills as well as working within a team.

You will be liaising with staff, patients and external agencies, such as GP's, Dentists etc. Provide patients with support, non‑clinical advice and information on a range of issues including appointment queries.

Notify patients of new or changes to appointments.

Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary.

This is an excellent opportunity to work as part of a dynamic team where you can develop and grow.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Please Note :
For a detailed job description for this vacancy, please see attached Job Description

• Good General Education (e.g., GCE in A-C or GSCE Level 9‑4). A pass in English and Maths is essential

• Experience of dealing with the public / customer service experience
• Experience working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in healthcare

• Good communication / customer care skills both written and verbally demonstrating sympathy and compassion
• Good organisation skills and ability to multitask
• Ability to deal professionally with enquiries from staff, patients, and visitors
• Ability to problem solve
• Understand confidentiality and apply the principles in everyday working practices
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature, open, and flexible approach to work
• Demonstrates care and compassion
• Good inter‑personal and communication skills
• Good organisation skills
• Team Player
• Demonstrates reliability, motivation, and commitment
• Ability to work under pressure and deal with stressful situations
• Ability to travel to multiple sites

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust