Care Navigator/Receptionist
Job in
Birmingham, West Midlands, B1, England, UK
Listing for:
NHS
Full Time
position
Listed on 2026-03-09
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist, Medical Office
-
Administrative/Clerical
Healthcare Administration, Medical Receptionist
Job Description & How to Apply Below
Position: Care Navigator/ Receptionist
A care Navigator is the first point of contact. You will be part of a diverse team. No two calls are the same. You will navigate patients to the correct service for their needs under the correct supervision.
Main duties of the job
About us We hold high values in a diverse team in our practice in east Birmingham. We strive to provide excellent care to our patients.
Job responsibilities
Main purpose of job:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
Responsible to:
The Practice Manager/ Partners.
Main tasks of job:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.Deal with all general enquiries, explain procedures and make new and follow-up appointments.Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Action repeat prescription requests and ensure that they are ready for collection/ sent EPS the patient within 48 hours, in line with Practice protocol.Take action on clinicians requests for further information/patient contact information etc. (including computerized practice notes), ensuring completion of all associated paperwork.Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.Enter patient information onto the computer as required.Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).Additional tasks:
Open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients.When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.Ensure that all new patients are registered onto the computer system promptly and accurately.Covering colleagues holiday and sick cover as required.Process incoming and outgoing mail according to practice protocols.Record actions taken in patient record where appropriate or in accordance with practice protocols.Complete other Daily/ Weekly and Monthly core tasks to support smooth running of the reception area.Any other administration duties as necessitated by the needs of the practice.Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as…
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