Band 2 Receptionist Clinical - Therapy Services

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The closing date is 26 July 2026

We are looking for an enthusiastic and experienced receptionist to work in the Therapy Services Outpatient Department, which deals with over 300 outpatient appointments each day. We are looking for a flexible, motivated and professional individual with a pleasant manner and "can do" approach to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work.

Applicants should have a good standard of education, keyboard skills, office procedures, excellent communication skills, and ability to work in a very busy and often pressurised environment. Experience of working in the NHS is desirable, however full training will be given. In return we can offer you a challenging role with the opportunity to make a valuable contribution in the delivery of a patient-focused service.

We will ensure that you have access to internal opportunities for development.

Hours:

37.5 hours per week, Monday to Friday, to cover Department opening hours, 7:45 -- 17:00, e.g. 7:45 -- 15:45, 8:00 -- 16:00 or 9:00 -- 17:00

For an informal enquiry please contact Rebecca Hemming, Office Mnaager,

The role will include a variety of tasks from answering the telephone and greeting patients to a range of admin tasks within the department. You will be the first point of contact for patients attending the Therapy Services Outpatient Department. The Main duties of the job are:

* To provide an efficient and effective frontline clinic reception service, to ensure that patients, staff and visitors are greeted correctly.

* To receive and direct all visitors in a pleasant, tactful and understanding manner, while ensuring that the patient s overall experience is of the

best in care.

* Obtain information from staff, patients and relatives in order to assist with their enquires.

* Complete requested electronical clinical outcomes and appointments on the PAS system and other IT systems.

* Deal with patient queries and telephone enquiries in a professional, courteous and informative manner, and liaise with Therapists and other

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

* Please Note :
For a detailed job description for this vacancy, please see attached Job Description*

• * Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

• * Experience of dealing with the Public/Customer service experience
• * Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• * Experience of using IT systems
• * Experience of working in a busy office / customer care environment
• * Experience of working in Healthcare

• * Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• * Good organisation skills and ability to multitask
• * Ability to deal professionally with enquiries from staff, service users and stakeholders
• * Ability to problem solve
• * Understand confidentiality and apply the principles in every day working practice
• * Ability to pay attention to detail where there are predictable interruptions to the work pattern
• * Ability to deal with stressful situations and sensitive issues
• * Ability to handle cash

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust