GP Receptionist

REPORTS TO:

RECEPTION LEAD/PRACTICE MANAGER

HOURS:

30

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols Fax and photocopy as requested

• Receiving patients consulting with members of practice team
• Be able to cover all reception position as necessary
• Respond to all queries and requests for assistance from patients, practice team, hospital and visitors or refer to appropriate person

• Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests
• Ensure effectiveness of appointment system and monitoring flow of patients in the surgery.

• Making full use of practice computer system taking into account protocols
• Process repeat prescription request in accordance with practice guidelines.

• Have working knowledge of telephone system, during and after hours. Answer the telephone and make calls as required in a polite manner, taking messages as necessary and as directed

• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the…