Patient Service Co-ordinator Job Birmingham area,England UK,Healthcare

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Provides lead administrative support to the research sites executing and ensuring completion of all activities of the team by coordinating and assisting patients and visitors visiting the site. Acts as the firstline contact for patients and visitors. Ensures high standards of service and an outstanding patient experience in relation to communication information and engagement with patients.

Day to day responsibilities:

Coordinates oversees and provides direction for the completion of administrative functions on assigned trials.
Welcomes patients and all visitors upon arrival at the site.
Completes data entry and visit completion information and manage the diary
system ensuring data is accurate and up to date at all times.
Schedules patients for follow-up visits external appointments transport etc.
Conducts reminder telephone calls to patients to confirm visits.
Prepares all relevant patient documentation as per protocol and local regulationsahead of appointment.
May collect medical history information for potential patients liaising with
medical facilities and networks to collect patient files documentation and other
relevant information as may be required as per protocol.
Collects and tracks patient notes lab results and questionnaires to facilitate
prompt reviewing.
Assists with the collection of patient SDV from local medical professional.
Maintains a presentable safe and clean reception area to enhance the patient
and visitor experience.
Completes or provides guidance to ensure completion of photocopying faxing
postal activities archiving and patient refreshments.
May provide support in the Pharmacy in all areas of drug administration. Assists
with deliveries checking stock and monitoring inventory of the dispensary.
Assists with collating files counting IP returns and ensuring compliance to
company SOPs and COPs.
May assist with the education evaluation treatment and follow-up of sleep
disorders for clinic patients. Performs comprehensive sleep testing and analysis on clinic patients per study protocol.
Completes reimbursements of patient study expenses and payments
Collaborates with other site functions to provide accurate and streamline
processes and participate in best practice/process improvement initiatives
ensuring standardized approach.
Ensures compliance with company quality framework regulatory (GCP)
legislation guidelines and international standards (Global/Local COPS & SOPS)

Qualifications:

Education and Experience:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Technical positions may require a certificate
Previous experience that provides the knowledge skills and abilities to perform the job (comparable to atleast 2 years).
In some cases an equivalency consisting of a combination of appropriate education training and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

Knowledge

Skills and Abilities:

Good understanding of Good Clinical Practices (GCP) with ability to learn and maintain a good working knowledge of FDA regulations and company/client SOPs and WPDs
Solid organizational skills and flexibility to manage workload and meet changing timelines
Firm attention to detail to ensure accuracy and efficiency in data entry
Solid interpersonal/customer service skills positive attitude and good oral and written communication
Capable of working in a team or independently
Solid English language and grammar skills
Good computer skills including proficiency in MS Office (Word Excel and PowerPoint) and basic understanding of clinical trial database systems
Good analytical and data management skills to effectively analyze data/systems to ensure accuracy and efficiency
BLS or CPR certification
Ability to multi-task and ability to have oversight over a few studies with a number of participantssimultaneously
Strong attention to detail
Working knowledge of medical terminology is an advantage

Working Conditions and Environment:

Work is performed in an office or clinical environment with exposure to electrical office equipment.
Occasional drives to site locations. Potential Occasional travel required.

Physical Requirements:

Frequently stationary for 4-6 hours per day.
Repetitive hand movement of both hands with the ability to make fast simple repeated movements of the fingers hands and wrists.
Occasional mobility required.
Occasional crouching stooping bending and twisting of upper body…