Casual Funeral Service Specialist

Position: Casual Funeral Service Specialist

Location: Roberts & Brain Funeral Directors, Smethwick

Job Type: Casual

Salary: £13.40 per hour

We’re looking for a compassionate and adaptable individual to join us as a Casual Funeral Service Specialist, providing vital support across a network of funeral homes within our Roberts & Brain Funeral Directors. This role is offered on a casual basis, ideal for those looking to contribute meaningfully while working flexibly, covering busy periods, holidays, and staff absences.

If you're someone who thrives in a people-focused environment and wants to help families during one of life’s most emotional moments, we’d love to hear from you.

At Dignity, every farewell matters. As a Funeral Service Arranger, you’ll ensure that families always receive the same warmth, professionalism, and attention to detail, no matter which location they walk into.

This flexible role will see you stepping in across multiple funeral homes, supporting with funeral arrangements and daily branch operations. You’ll work closely with families to guide them through the process, ensuring each service is planned with care and compassion.

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals in line with individual wishes, cultural practices, and legal requirements.
• Travel between funeral homes to provide cover as needed, supporting with arrangements, branch duties, and ceremonial activities.
• Manage multiple funeral arrangements simultaneously at different stages of progress.
• Liaise with ministers, celebrants, florists, and other suppliers.
• Guide families through Funeral Plan options as trained.
• Represent the brand and Dignity in each community with consistency and compassion.
• Train in Funeral Conducting to assist with ceremonial duties during busy periods.
• Maintain branch presentation, administration, and customer care standards across all locations.

We’re looking for someone who:

• Brings compassion, professionalism, and calm under pressure.
• Thrives in changing environments and enjoys supporting different teams.
• Has excellent communication, administration, and organisational skills.
• Is confident managing multiple tasks and arrangements at varying stages.
• Holds a Full UK Driving Licence and is comfortable with regular travel between locations.
• Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits.
• Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
• Has flexibility to work occasional weekends.
• Previous experience in funeral care, administration, or a customer-facing role is beneficial.

We know the difference our casual colleagues make every day. That's why we're committed to providing a supportive environment, flexible working opportunities and a range of benefits that help you feel valued as part of the Dignity team.

• Time to recharge
  - Accrue up to 22 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Everyday savings and perks
  - Access to My Staff Shop , our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it
  - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us
  - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Sup…