Medical Secretary

Hours: 40 hours per week

Salary: £28,600 - £32,240 depending on experience

Job type:
Full-time

Schedule:
Monday to Friday (Start time 8:30am or 9am)

Reporting to:
Secretary Team Leader

About Midland Health

Midland Health is an independent, multidisciplinary private healthcare provider based in Edgbaston, Birmingham. Our experienced GPs, consultants and allied healthcare professionals work together to provide responsive, coordinated and patient-centred care across a broad range of specialties.

About the role

We are looking for a dynamic, enthusiastic and highly organised Medical Secretary to join our busy secretarial team. This is an important patient-facing role supporting consultants and patients throughout the private healthcare journey, from clinic attendance and correspondence through to investigations, referrals, procedures and follow-up care.

Our consultants now use AI-assisted clinical dictation, so this is not a traditional audio-typing post. The role focuses on checking and formatting clinical letters, accurately capturing management plans and ensuring every action arising from a clinic is completed or followed up. You will need excellent attention to detail, sound judgement and the confidence to communicate professionally with patients, clinicians, hospitals and partner organisations.

Key responsibilities

• Review, format and quality-check AI-assisted clinic letters, reports and clinical correspondence before they are issued.

• Check patient identifiers, clinician details, medical terminology, medication information, recipients, attachments and formatting, referring any clinical uncertainty back to the responsible clinician.

• Review clinic outcomes and accurately capture management plans, referrals, investigations, prescriptions, procedures, follow-ups and other actions.

• Maintain clear worklists and tracking systems so that outstanding actions are followed through to completion and delays or concerns are escalated appropriately.

• Arrange follow-up appointments, diagnostics, procedures and onward referrals within Midland Health and with partner hospitals or external providers.

• Request and chase results, reports and correspondence from laboratories, imaging providers, hospitals and other relevant organisations.

• Maintain accurate and up-to-date patient records in Semble and other approved systems.

• Communicate with patients by telephone, email and approved digital channels, providing clear administrative information and an excellent standard of service.

• Liaise closely with consultants, GPs, insurers, hospitals and the wider Midland Health team to coordinate care and avoid unnecessary delays.

• Support the management of consultant clinics, including appointments, clinic availability, annual leave, room requirements and changes to schedules.

• Work collaboratively with the wider secretarial team, providing cover during annual leave, sickness and periods of increased demand.

• Handle confidential and sensitive information discreetly and in accordance with data-protection, safeguarding and Midland Health policies.

What we are looking for

• At least two years’ experience working within an NHS practice or comparable healthcare environment.

• Previous medical secretarial experience and/or a recognised medical secretarial qualification.

• Experience of private healthcare or supporting private patient pathways.

• Good knowledge of medical terminology and experience handling clinical correspondence, referrals, investigations and follow-up actions.

• Strong written and verbal communication skills, with the ability to communicate sensitively and professionally with patients and clinicians.

• Excellent organisation and time-management skills, with the ability to prioritise competing demands and meet…