Medical Receptionist-Admin

City Road Medical Centre is a GP practice looking for a part-time or Full-time receptionist and administrator to join our friendly team. The successful candidate should be flexible and provide excellent customer service. You will be the first point of contact for all patients and should be kind , attentive and willing to help. The ideal candidate should be able to multi task and work as part of a team and positively contribute to our culture.

Previous experience in General practice will be considered however it is not required and training will be provided. Any previous customer service experience would be beneficial to this role.

Main duties of the job

Reception

• Receiving patients consulting with members of practice team
• Handling forms completed for or from patients and checking all relevant information is correctly completed and handed to the correct patient.
• Be able to cover all reception positions as necessary
• Process appointment requests for appointments from patients by telephone and in person.
• Process online patient forms

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and update as necessary
• Filing letters in medical records
• Registrations of new patients - computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of practice area).
• Process repeat prescription request in accordance with practice guidelines.
• Process tasks in a timely manner delegated by the clinical team following practice guidelines.

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by manager.

We are a small, hardworking friendly team. Patient care is our priority in a friendly , family atmosphere. We pride ourselves in the service we provide and the loyalty shown by our patients in return. Being small we get to know our patients well and believe in continuity of care. We work closely with the community teams serving our patients to get the best care possible.

We believe in going the extra mile to ensure patients receive the service they need from secondary care providers.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Receive and make telephone calls as required. Divert calls and take messages.
• Action repeat prescription requests and ensure that they are ready for collection by the patient.
• Enter patient information on to the computer as required
• Ensure correspondence, reports, results etc are scanned and filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
• Use the Docman system to file patients records when received electronically or manually
• Make and serve refreshments, ensure the kitchen is kept clean and tidy and air the waiting room in turn with other staff
• Open up and close the premises
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners, or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection…