Assistant Domiciliary Branch Manager Job Birmingham area,England UK,Healthcare

An exciting new job opportunity has arisen for a committed Deputy Domiciliary Care Manager to work for an excellent home care service based in the Birmingham, West Midlands area. You will be working for a leading home care service in the UK

You will support the Registered Manager and other managers with operational leadership, quality assurance and regulatory compliance. The post holder will learn and progressively take ownership of management responsibilities while remaining visible, approachable and responsive to service users, families and colleagues

As the Deputy Manager your key responsibilities include:

Support the Registered Manager with the safe, effective and efficient day-to-day running of domiciliary care services across the West Midlands
Help coordinate operational priorities, respond to emerging issues and ensure actions are followed through promptly
Monitor the quality and consistency of care delivery across boroughs through audits, observations, spot checks, service-user feedback and review of performance information
Support assessments, care planning and reviews, ensuring records are accurate, person-centred, outcome-focused and updated when needs change
Promote compliance with CQC fundamental standards, company policies, contractual requirements, safeguarding procedures and relevant legislation
Support the management of incidents, accidents, complaints, safeguarding concerns and medication issues, ensuring timely reporting, investigation, learning and action
Provide day-to-day leadership, coaching and guidance to care coordinators, team leaders, and senior carers and care staff
Assist with supervisions, appraisals, performance management, team meetings and staff development, escalating concerns appropriately

The following skills and experience would be preferred and beneficial for the role:

Recent experience in domiciliary care as a care team leader, senior care coordinator or in a comparable senior operational role
A good understanding of person-centred care, safeguarding, medication practice, risk management and quality assurance
The confidence to make sound decisions, manage competing priorities and remain calm when responding to operational challenges.
Strong communication and relationship-building skills, with a professional and compassionate approach
The ability to coach colleagues, address performance concerns constructively and promote accountability
Good digital and written skills, with the ability to maintain clear, accurate and confidential records.
A commitment to Caring Care's values and to delivering safe, high-quality support

The successful Deputy Manager will receive a salary of £15,000 - £20,000 per annum. This is a fantastic permanent role working part time hours 20-22 hours per week. In return for your hard work and commitment you will receive the following generous benefits:

Career progression and qualifications
Regular training and development opportunities
28 days paid annual leave + bank holidays
Annual pay review
Benefits portal
10% care discount
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