Patient Pathways Administrator

Contract Type

Full Time, Permanent

37.5 hours per week

26 Highfield Road, Edgbaston, B15 3DP

Established in 2003, Health Harmonie has grown with the ever changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.

The Patient Pathways Administrator role is fundamental to the organisation as team members are responsible for the admission of patients into the Health Harmonie services and the discharging or onward referring of patients at the end of their care pathway with us.

• Processing the patient notes following triage, resulting in patients either being accepted into the Health Harmonie service or onward referring them into different care providers
• Utilising the National EReferral Service
• Update patient administration systems
• Answering GP/hospital/Laboratory queries via telephone and email
• Review all patient outcome reports following their Health Harmonie appointment and action the outcome
• Chasing laboratories for outstanding patient histology results
• Managing departmental actions in line with department KPI's
• Updating patient care trackers using Microsoft excel
• Confirming patient appointments via telephone

• Strong organisational and administrative skills
• Excellent written and verbal communication skills
• Experience in working independently and as part of a team
• Friendly and confident telephone manner
• The ability to use their own initiative

• Salary of £25,467 per annum
• Eligible for quality bonus of 1.25% of annual salary
• 25 days Annual Leave + 8 days bank Holiday
• Paid Overtime
• NHS Employee Discounts
• Annual Salary Review
• Ongoing Support and Training
• Excellent Career Progressions
• Pension Scheme

Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.

We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.