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Hotel Front Desk Guest Services

Front Office Receptionist

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Forest of Arden Hotel & Country Club
Full Time position
Listed on 2025-12-30
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Front Desk, Guest Services
Job Description & How to Apply Below

Job Summary

To be responsible for the smooth and efficient running of a reception shift.

Candidate Profile

Experience:
  • Previous experience in a similar role would be preferred, but not essential.
Skills and Knowledge:
  • Strong Communication skills (verbal, listening, writing).
  • Innovative.
  • Pro-active and reliable.
  • Able to work alone and within a team.
Specific Duties

The following are specific responsibilities and contributions, critical to the successful performance of the position:

  • Supplying the highest possible levels of customer care and service, whether in the public eye or in the Heart of the House.
  • To liaise with Housekeeping as to the daily allocation of rooms.
  • Liaise with supervisors and management to ensure effective control of administrative procedures, security of reception, and float management.
  • Knowledge of hotel rates and special rates, and the Hotel’s facilities.
  • To understand the correct reservation procedures and to take any reservations in the absence of the reservation’s agent.
  • To operate the telephone, Opera and Micros.
  • To understand the banking and change order procedure.
  • To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
  • To understand how the hotel's Health and Safety Policy affects your department and how it links with the rest of the hotel.
  • Responsible for all payment transactions on the shift and for reporting any discrepancies.
  • All Company Policies on Cash, Key and all controls are adhered to and followed consistently.
    • Other
    • Performs other related tasks as assigned by Management.
    • Complies with The Forest of Arden Hotel policies and procedures.
    Benefits:
    • Perkbox - Variety of retail discounts
    • Discounts with Bourne Leisure Group - Warner Leisure and Haven Holiday Parks
    • Discount with our sister hotel, Dalmahoy Hotel
    • Use of the leisure facilities, including discounted rates for family
    • Free meals and hot drinks are provided on shift
    • Free Shuttle bus service from nearby accessible locations
    • Bonus subject to business performance
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