Operations Manager

Accor – Novotel Birmingham Centre

Location:

Birmingham, England, United Kingdom

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Operations Manager – support the General Manager in delivering outstanding guest experiences, strong commercial results and high‑performing teams. Located in the heart of Birmingham, our modern, full‑service hotel features 148 contemporary bedrooms and 9 meeting & event rooms, welcoming a diverse mix of leisure, corporate and group guests.

As Operations Manager, you will oversee daily hotel operations across Front Office, Housekeeping, Maintenance and Food & Beverage, ensuring the smooth delivery of brand standards and operational excellence. You will lead department managers and frontline teams, drive service culture and continually improve guest satisfaction, efficiency and profitability.

• Lead day‑to‑day hotel operations to ensure seamless guest journeys and high service standards.
• Inspire, coach and develop operational teams to reach performance and service goals.
• Manage guest feedback and implement action plans to enhance overall satisfaction.
• Support commercial performance through productivity, cost control and revenue awareness.
• Ensure compliance with health, safety, licensing and brand requirements.
• Act as Duty Manager when required and represent the hotel confidently in guest‑facing situations.

• 2+ years’ hotel operations management experience (multi‑department preferred).
• Strong leadership and communication skills.
• Commercial awareness and understanding of hotel P&L drivers.
• Passion for guest service and team development.
• Ability to work flexibly to meet operational demand.

• ALL Heartists® Program:
  Enjoy staff, family and friend discounted stays at Novotel and other Accor properties worldwide.
• Enjoy 30% off food and beverage at participating UK locations.
• Staff meals:
  Complimentary meals during your shifts.