Strategic People Partner - Customer Care and Support Functions

Strategic People Partner – Customer Care & Support Functions

Join to apply for the Strategic People Partner – Customer Care & Support Functions role at Perk.

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel  Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team.

We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

We have huge growth ambitions here at Perk, and our commitment to achieve them has never been stronger as we navigate our journey to One Perk. We’re scaling fast across multiple regions, integrating new businesses, and evolving how we deliver for our customers. As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human.

That’s where you come in. We’re looking for a Strategic People Partner to join our team, partnering closely with Senior Leaders across Customer Care and Support Functions to embed ‘Best for Perk’ people strategies, which contribute to our high performance culture. This role is for someone who thrives in fast paced, scaling environments and knows how to balance commerciality with dedication to colleague experience in a hyper growth environment.

Reporting to the Head of People Partners, you’ll lead and develop two People Partners across the globe and collaborate across the People Team to ensure alignment, consistency, and impact in everything we do. If you’ve worked in progressive People teams, have a flexible approach, and know how to apply people strategy to commercial opportunities, we’d love to meet you.

• Work closely with our Customer Care and Support Function senior leaders to define, deliver, and embed the people strategy within these areas of Perk. With strong business acumen and coaching approach, you’ll bring insight, challenge, and clarity to business decisions, team structures and leadership plans. With huge growth plans comes ambiguity and a need to adapt our approach regularly; you’ll be comfortable navigating unknowns, and bring confidence in others through ambiguity.

• Manage and develop a team of People Partners, enabling them to partner global teams that span multiple functions and geographies. Set priorities, provide coaching, and remove barriers to success.

• Define what great looks like by co‑creating with business leaders and building with the business to implement better ways of working to drive success, embed better ways of working, and enable leaders and managers to lead with confidence, clarity and accountability.

• Partner workforce planning, organisational design and talent development strategies that keep us agile as we grow.

• Partner leaders to shape the employee experience across their teams and help us listen carefully, act on feedback and build a culture that people want to be part of.

• With experience in leading change effectively, you’ll partner leaders through fast‑paced change with empathy and structure. You’ll ensure that through change and beyond, our colleagues are valued, and stay connected to our mission.

• Bring a…