Human Resources Shared Services Team Leader

Human Resources Shared Services Team Leader

We are looking for a proactive and collaborative HR Shared Services Team Leader to join our expanding HR Shared Service Function. This is a fantastic opportunity to step into a role at a pivotal time of transformation, managing change in the HR technology landscape, streamlining processes, and strengthening employee support.

As the HR Shared Services Team Leader, you will lead the delivery of high‑quality service across the HR Onboarding team. Your focus will be on operational excellence, data accuracy, and ensuring a positive experience for every new joiner. You will provide day‑to‑day leadership to a team of 4–5 HR Administrators within the Shared Service Function.

• Team Leadership & Development: Manage, coach, and upskill HR Administrators, ensuring they are equipped to deliver a consistently high standard of customer‑centric service.
• Service Delivery Oversight: Ensure all onboarding and administrative tasks are completed accurately, efficiently, and within agreed SLAs.
• Subject Matter Expertise: Act as the onboarding specialist for the Shared Service Function, offering expert guidance across wider HR activity.
• Ticketing Workflow Management: Oversee the internal ticketing system, ensuring effective triage, timely responses, and appropriate prioritisation of high‑importance tasks.
• Relationship Management: Work closely with external employment screening provider, ensuring compliance, accuracy, and a smooth candidate experience.
• Reporting & Insights: Produce weekly operational reports for internal stakeholders, contributing insights and recommendations for continuous improvement.
• Process Improvement: Identify opportunities to streamline workflows, enhance accuracy, and elevate the onboarding experience.
• Project Support: Lead or contribute to HR projects, ensuring successful delivery and alignment with strategic goals.
• Issue Resolution: Investigate and resolve escalations, ensuring queries are handled professionally and promptly.

Applicants must have HR/Onboarding experience within an HR Shared Service centre environment. You will have experience managing a team monitoring performance and SLAs.

Katie Bard is acting as an agency and is an equal opportunities employer.