Account Manager

Posting Description We’re hiring for an Employee Benefits Account Manager to support our growing Benefits team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.

We’re looking for someone with:

• Relevant experience in a similar role (experience with different EB product lines e.g., risk, protection, health and wellbeing)
• Excellent PC skills – Microsoft Packages
• Excellent communication skills (written & verbal)
• Good attention to detail
• Dedicated team player, who demonstrates initiative, proactiveness and independence

Using these skills, you’ll be:

• Gathering and analysing information from product providers, HR teams, clients, and third parties, conducting detailed research across a breadth of financial and employee benefit arrangements.
• Providing exceptional client service by responding promptly to enquiries, managing renewals and re‑enrolment schedules, and supporting clients through changes to their existing arrangements.
• Assisting with the onboarding of new clients, ensuring benefit packages are implemented efficiently and that all supporting reports, market analysis, and documentation are delivered within agreed deadlines.
• Working collaboratively with Consultants and colleagues to deliver a high standard of service, ensuring client expectations are consistently met and exceeded.
• Identifying opportunities for account development by researching market trends, gathering intelligence, and supporting business growth initiatives.
• Maintaining accurate client and provider records within internal systems, ensuring data integrity and compliance with company standards.
• Attending client meetings and conference calls, both independently and alongside Consultants, to provide professional support and strengthen client relationships.
• Preparing policy summaries, recommendation reports, and portfolio valuations to support client review meetings and informed decision‑making.
• Keeping technical knowledge current by monitoring industry developments and liaising with providers and subject‑matter experts.

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialises in helping businesses in four core areas:

• Insurance – helping them manage key risks
• Health and safety – supporting them to create a safer workplace for their employees
• Employee benefits – helping them reward their people more effectively
• HR, people and talent – supporting employers and their people to thrive through changes and challenges

• Working in a dynamic, fast‑paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out‑of‑work perks

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well‑known brands

• Opportunity for hybrid working
• Generous annual leave allowance

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award‑winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

• Two large employee events every year for summer and Christmas
• Enjoy out‑of‑work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

• Dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP is an inclusive Equal Employment Opportunity employer.