HR Manager

Salary: Competitive Salary, Company Car Allowance and Benefits

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

First Port is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and around 3,000 employees, First Port works with developers, investors, freeholders and over 1,700 Resident Management Companies. It is one of the Division ’ s that ’ s sits under Emeria UK.

By joining us as an HR Manager, you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support First Port’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our principles:

• Collaborative: We build strong, trusted relationships, deliver excellent service, and work together to achieve and celebrate shared success.
• Consistent: We stay resilient, uphold high standards, act with professionalism, embrace continuous learning, and deliver reliably.
• Simple: We follow clear, structured processes that reduce complexity, create consistency, and make work efficient and easy to follow.
• Clear: We communicate what is expected, simplify the complex, and ensure ourselves and others stay focused, accountable, and equipped to deliver.

As the HR Manager, you will lead the operational delivery of HR Advisory and HR Services across the organisation, ensuring consistent, efficient and compliant support through the employee lifecycle. Reporting to the Head of HR Operations, this role will be responsible for leading operational teams, embedding organisational frameworks and service standards and delivering high‑quality HR services that enhance employee experience, minimise organisational risk and support business performance.

You will work closely with the Head of HR Operations, HR Business Partners and wider HR team (including Emeria payroll). The role will ensure the consistent application of HR policies, employment relations practices and operational processes, while driving service performance, team capability and continuous improvement.

• Lead operational delivery of HR Advisory and HR Services, providing coaching and development to build a high-performance, customer-focused culture that supports business priorities
• Ensure effective workforce planning, workload management and resource allocation across the teams
• Ensure organisational frameworks, policies and service standards are consistently applied
• Translate the HR operations strategy into effective operational delivery
• Ensure agreed service level agreements (SLAs) and operational performance measures are consistently achieved
• Deputise for the Head of HR Operations, providing operational leadership and decision‑making as required

• Lead the HR Advisor team, ensuring consistent, high‑quality employee relations advice and case management
• Oversee case allocation, quality assurance and operational risk
• Personally manage or support complex and high‑risk employee relations cases where appropriate
• Coach and develop HR Advisors to build capability and confidence
• Identify emerging employee relations trends and recommend interventions to reduce organisational and employment tribunal risks
• Ensure consistent application of employment legislation and organisational policy
• Support the development of manager capability through effective coaching and support

• Lead the HR Services team, ensuring efficient delivery of employee lifecycle administration, HR systems and compliance processes
• Ensure high standards of data quality, operational accuracy and customer service
• Monitor operational…