People and Culture Manager

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands:
Diamonds Factory, Austen & Blake, and Sacet.

Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.

Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.

Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.

Experience-Led Innovation - We blend tradition and innovation to enhance every jewellery experience.

Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

As People & Culture Manager, you will partner closely with our Chief of People and Global Operations leadership team, based in Birmingham, to deliver people strategies that support business growth, operational excellence, and employee engagement across our international operations functions.

This is a hands-on role where you'll spend time understanding how our workshop and operational teams work, building strong relationships with managers, and ensuring our people practices support productivity, quality, and exceptional customer experiences. From recruiting skilled talent and managing employee relations to driving performance and developing future leaders, you'll play a key role in shaping a high-performing culture across the business.

• Act as the primary HR partner to the Global Operations leadership team.
• Provide strategic and operational HR support across Workshop, Manufacturing, Customer Experience, Fulfilment, and Operational Support functions.
• Support organisational design, workforce planning, succession planning, and team effectiveness initiatives.

• Coach managers on performance management, objective setting, capability development, and succession planning.
• Support leaders in managing performance concerns while creating development opportunities for high-performing employees.
• Help foster a culture of accountability, collaboration, and continuous improvement.

• Lead and support employee relations matters including investigations, disciplinary, grievance, absence management, and performance cases.
• Ensure policies and procedures are applied consistently and in line with UK employment legislation.
• Partner with managers to proactively address attendance, engagement, and workplace challenges.

• Manage recruitment across workshop, manufacturing, operations, and customer service functions.
• Support hiring managers in attracting and retaining skilled talent in a competitive market.
• Deliver a seamless onboarding experience that enables employees to become productive quickly and successfully.

• Identify learning and development needs across operational teams.
• Design and facilitate training initiatives that enhance leadership capability, technical skills, and employee effectiveness.
• Support career development and succession planning across key operational functions.
• Champion employee engagement, wellbeing, diversity, and inclusion initiatives.
• Partner with managers to understand engagement drivers and implement practical improvement plans.
• Lead initiatives that strengthen teamwork, communication, and employee experience across operational teams.

• Support key People & Culture initiatives including HRIS implementation, policy development, organisational design, and process improvements.
• Analyse people metrics and trends to support informed decision-making.
• Cont…