People Administrator, HR​/Recruitment

We are looking for an organised, proactive and people-focused

People Team Administrator to join our People team here s is a permanent role, working on a hybrid basis from our office in Selly Oak 2-3 days per week.

This is a varied role where you will provide administrative support across HR and learning & development, helping to deliver a great experience for our employees and managers.

It’s a brilliant opportunity for someone with experience in a busy administrative environment who enjoys variety, takes pride in getting the details right and would like to continue developing their career within HR and People.

• Provide a friendly, professional and responsive service to employees, managers and candidates.
• Manage queries received through our People team inboxes and phone lines, resolving routine enquiries and escalating where appropriate.
• Support recruitment and onboarding, including preparing offers and contracts and completing DBS, reference, qualification and other pre-employment checks.
• Provide administrative support throughout the employee lifecycle, including starters, leavers and employee changes.
• Maintain accurate employee records and ensure information is handled securely and in line with GDPR.
• Provide first-line information and support to managers and employees on routine HR matters, including maternity, sickness and right-to-work queries.
• Support payroll administration, ensuring employee changes are processed accurately and on time.
• Coordinate learning and development activity, including booking and cancelling training, preparing materials, processing invoices and supporting colleagues to access training.
• Administer our People and learning systems, maintaining accurate information and completing workflows within agreed timescales.
• Produce and work with reports and data to support the wider People team.
• Help ensure our People processes are accessible and inclusive, including arranging additional support where required.
• Work collaboratively with colleagues across the wider People team to provide a consistent and high-quality service.

We are looking for someone with:

• Experience working within a busy, fast-paced administrative team, ideally within HR, recruitment or learning and development.
• Experience supporting or administering recruitment processes.
• Experience handling a high volume of queries by telephone and email.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Excellent written and verbal communication skills and a calm, professional approach.
• Good IT skills, including Microsoft Office, with experience using Excel including VLOOKUPs and pivot tables.
• Experience using HR, recruitment, learning or another complex information management system.
• Experience working with and manipulating reports and data.
• Experience supporting learning and development administration.
• Strong attention to detail and a commitment to producing accurate, high-quality work.
• An understanding of GDPR and the importance of maintaining confidentiality.
• Excellent customer service skills and the ability to build positive working relationships.
• An understanding of equality, diversity and inclusion and a commitment to making processes accessible for everyone.

Knowledge of safer recruitment processes when working with children and vulnerable adults would also be valuable.

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We’re proud to be aDisability confident…