1st Line Support Agent; Help Desk

1st Line Support Agent (Help Desk)
📍 Birmingham
💰 £15.48 per hour
📅 Ongoing Temporary Contract
🕒 Flexible shifts (Days/Nights, weekends & bank holidays)

About the Role
Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive tech team that’s big on training and internal progression.
As a 1st Line Support Agent, you’ll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you’ll handle a mix of challenges that keep the business running smoothly.

What You’ll Do

* Provide quick, reliable first-line support across corporate and retail systems.

* Troubleshoot issues with payroll, retail equipment, applications, and more.

* Deliver excellent customer service with a confident, professional phone manner.

* Stay organised and work efficiently in a busy help desk environment.

What You’ll Bring

* Previous 1st Line Support experience is helpful but not essential.

* Strong communicator who can think fast and solve problems independently.

* Tech-savvy and eager to learn new systems.

* Fully flexible for shifts between 7:00 AM and 1:00 AM, 365 days a year.

Why You’ll Love It

* Competitive pay: £15.48 per hour.

* Real opportunities to progress to 2nd Line Support and beyond.

* Fun, social, and supportive team culture.

* A company that invests in its people and promotes from within