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IT Support Technical Support

Senior Advanced Support Analyst: Incident Leader & Tech Mentor

Job in Birmingham, West Midlands, B1, England, UK
Listing for: ROCK
Full Time position
Listed on 2025-12-30
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
An IT service organization based in Birmingham is seeking a Senior Advanced Support Analyst to tackle escalated technical issues, lead incident management, and enhance documentation standards. The ideal candidate will have extensive technical support experience and a strong grasp of multiple technical domains including networking and cloud services. You will act as a key liaison for clients, ensuring high service levels while identifying improvements in process and tooling.

This role demands a proactive, accountable individual who excels in complex problem-solving.
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Position Requirements
10+ Years work experience
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