Digital Account Management

Job Description

We are a digitally-led IT solutions provider on a mission to transform how organisations procure and manage technology.
Our market-leading digital procurement platform is redefining the IT buying experience, enabling customers to operate more efficiently, transparently, and strategically. As part of an ambitious growth strategy rooted in digital leadership, we are scaling rapidly and investing heavily in innovation, platform development, and client engagement.
This is a pivotal time to join the business. We are expanding our digital ecosystem, modernising how we work with customers, and creating genuine long-term value through technology-driven solutions.
We are looking for forward-thinking, commercially minded individuals who thrive in fast-paced environments, enjoy solving real problems with digital solutions, and want to make a tangible impact on client outcomes.

Role Overview

As a Digital Solutions Account Manager, you will manage a portfolio of approximately 40-60 clients across private and/or public sector organisations.
The role is focused on:

Driving digital platform adoption
Identifying future IT projects and refresh cycles
Embedding a digital-first procurement approach within customer organisations
You will act as a trusted advisor, working closely with clients, vendors, and internal stakeholders to scope, register, and deliver high-value IT opportunities scheduled over the next 12-24 months.

Key Responsibilities

1. Client Engagement & Digital Platform Advocacy

Build strong relationships with key stakeholders to understand IT needs and procurement strategies
Proactively promote adoption of the digital procurement platform
Deliver tailored platform demonstrations aligned to client requirements

2. Account Management & Growth

Manage a portfolio of circa 40-60 active accounts with structured engagement plans
Maintain detailed account intelligence including stakeholders, IT roadmaps, spend data, and renewal cycles
Identify and qualify IT projects valued at £10k+, scheduled within the next 12-24 months
Register and manage strategic opportunities with vendors, progressing deals through to close
Forecast and report on pipeline growth and account performance

3. New Business Development

Actively prospect and generate new business opportunities
Identify and target potential clients across existing and new markets
Build and maintain a pipeline of new accounts

4. Project Scoping & Internal Collaboration

Work with clients and vendors to scope technical and commercial requirements
Engage internal technical specialists, supply chain teams, and partner managers to shape propositions

5. Sales Execution & Administration

Manage BAU transactional activity with high attention to detail
Maintain accurate CRM records to support forecasting and reporting
Meet and exceed KPIs across engagement, pipeline value, revenue, and gross profit
Cross-sell additional services and third-party solutions where appropriate

Skills & Experience Required

Minimum of 1 year account manager experience in a IT business
Positive, proactive, and growth-oriented mindset
Strong interest in digital transformation and technology-led change
Ability to learn and articulate new products, platforms, and concepts quickly
Confidence delivering product demonstrations and value-led conversations
Strong communication and relationship-building skills
Ability to manage time and priorities across a varied account base
High attention to detail with CRM and sales systems
Previous experience in IT sales or internal account management
Understanding of IT products, vendor ecosystems, and procurement processes (advantageous)

What's on Offer

Opportunity to join a high-growth, digitally driven IT solutions business
Modern city-centre office with premium facilities
Best-in-class sales tools, enablement, and ongoing training
Clear progression into strategic account or sales leadership roles
£30,000 - £40,000 base salary + uncapped commission
Collaborative, supportive culture with strong development focus
Comprehensive benefits package including pension, hybrid working, and additional lifestyle benefits

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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