CRM Manager

Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction.

Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, Nat West Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon.

Their leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value.

Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world-wide.

Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech
100 list of fastest growing tech scale-ups in the UK. Reward, in conjunction with partners Nat West Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards.

As CRM Manager, you’ll take the reins on strategic CRM programmes across some of the world’s leading financial institutions. This is a client-facing, performance-focused role where you'll shape lifecycle strategies, lead multichannel campaigns, and use data to push boundaries and drive commercial results.

• Own end-to-end CRM strategy, planning, and execution for top-tier clients
• Manage multichannel campaigns (email, push, in-app, SMS) across the customer lifecycle
• Lead client conversations and turn performance data into actionable insight
• Collaborate with internal teams to deliver seamless campaign execution
• Champion CRM best practice and continuous testing for ongoing optimisation

• Proven experience in CRM, campaign management, or client-side account management
• Hands-on with CRM platforms (Braze is a huge plus) – SFMC, Dotdigital also welcome
• A strategic thinker with a commercial mindset and eye for performance
• Data-literate, results-driven, and comfortable presenting to clients
• Agile, organised, and thrive in fast-paced environments

• Ability to buy and sell holiday days as well as the ability to bank days (tenure dependant)
• Flexible working options: we are operating a hybrid working model with 3 days a week from the office
• Pension:
  Hargreaves Lansdown – 6% matched contribution
• Employee share scheme
• Generous family friendly cover
• Income protection
• Critical illness cover
• Life insurance cover
• Optical cover
• Yulife app for access to employee wellbeing and discounts
• Perks at Work, cashback/discount shopping site
• Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
• Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
• Team socials