Desktop Support Engineer

Desktop Support Engineer – Microsoft, Azure, O365

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ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations.

We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer – Microsoft, Azure, O365 to join our amazing team! In this role, you will provide end‑user desktop support to multiple users running Windows, Exchange and Office 365 environments.

• Resolve level 1 and 2 support cases and work orders associated with end‑user issues, physical and cloud infrastructure, and project related tasks.
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process.
• Resolve incidents and requests related to, but not limited to:
  Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues.
• Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications.
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling.
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM).

• Excellent communication skills with a strong ability to articulate technical information to non‑technical people.
• Excellent prioritization skills and an ability to see the world through the eyes of the customer.
• Bachelor’s degree in information technology related field, or 3+ years of equivalent combination of technical experience and education.
• Microsoft Office 365 (O365).
• Microsoft Operating Systems such as Windows Server and Windows 10/11.
• Installing and configuring computer hardware operating systems and applications.
• Active Directory including account creation, modification and password resets.
• Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint.
• Client VPN setup and troubleshooting.
• Understanding of e‑mail and spam technologies, and how messaging flows through these systems.
• Basic understanding of cyber‑security concepts and technologies, such as Multi‑Factor Authentication (MFA).
• Hands‑on hardware experience with desktops, laptops, and servers.
• Familiarity with file system support including permissions, sharing, backups and restores.
• Experience with cloud platforms such as Microsoft 365 suite.

• Experience with Managed Service Providers (MSP).
• Experience with VM Ware.
• Experience with Azure.

ECI’s culture is all about connection—connection with our clients, our technology, and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!

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