Digital - Software Engineering Graduate

Job Title

Digital - Software Engineering Graduate – Birmingham

Three Snowhill, Snow Hill Queensway, Birmingham, B4 6WR

7th September 2026

22nd February 2026

£35,500

24 months

You're not just looking for your first graduate role - you're looking for a place where you can learn, grow and make a difference.

Millions of people rely on BT every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you'll have a voice at BT Group. You'll get stuck into tough challenges, pitch in with ideas, make things happen. And you won't be alone: working on real projects, you'll learn from experienced colleagues and develop practical software engineering skills in a supportive team environment. You'll make great friends, discover new talents, build confidence and feel part of something exhilarating.

Our internal Digital unit is responsible for leading BT's digital transformation, driving experience innovation and delivering the products and services our customers need.

BT's future will be defined by our ability to rapidly bring compelling, fresh ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.

Digital's role is to drive all elements of that equation, from digital innovation through platform delivery and proposition development, and to do so with absolute focus on our customers. Whether it's creating services like connected care solutions that help you track your loved ones' wellbeing, or security apps that guard against cyber-attacks, Digital is about leading BT's digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and vice

Now acts as a unified digital platform for BT Group, to streamline, automate, and modernize IT and service management across all units.

You will work closely with experienced engineers to design, build, and enhance solutions on the Service Now platform that help thousands of employees work more efficiently.

This role is perfect for someone who enjoys problem-solving, learning new technologies, and contributing to meaningful improvement across business and IT services.

• Support the design, development, and configuration of Service Now applications and modules.
• Collaborate with senior engineers to implement new workflows, forms, integrations, and service catalogue items.
• Analyse user requirements and translate them into scalable technical solutions.
• Help maintain the stability and performance of the Service Now platform.

• Work with the internal Service Now Platform & Centre of Excellence team across all modules.
• Participate in Agile ceremonies, planning, and release cycles.
• Contribute to continuous improvement of processes, automation, and user experience.
• Troubleshoot issues and assist with platform upgrades, patches, and enhancements.
• This role is based at a strategic work location, and you'll be expected to be in the office 3 days minimum every week.

As part of this role, you will go through funded courses to certify in the design, build and maintenance of a Service Now Platform.

• We are looking for Graduates to join our Service Now Platform Engineering team. This is an exciting opportunity to build a career in digital workflow automation, enterprise platforms, and modern service management.
• An interest in technology and problem-solving.
• Technical capability from your degree such as software engineering.
• Strong teamwork and communication skills.
• Willingness to learn, adapt, and embrace new challenges.
• Natural problem-solvers.
• Commitment to building a career in digital and technology solutions.

On target for a 2.2 and have a…