ITSM Practitioner
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-02-20
Listing for:
Testyantra
Full Time
position Listed on 2026-02-20
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
Key Responsibilities
- Provide consultancy and hands‑on support for ITIL® v4‑based ITSM processes, including Incident, Problem, Change, Release, Service Request, and Configuration Management.
- Establish, review, and optimise ITSM governance frameworks to ensure alignment with organisational objectives and industry best practices.
- Drive effective Service Delivery Management, ensuring SLA adherence, service performance monitoring, and reporting transparency.
- Support Service Integration and Management (SIAM) initiatives by coordinating across multiple vendors and internal teams to ensure seamless service operations.
- Build and maintain strong stakeholder relationships, acting as a trusted advisor to business leaders and IT teams.
- Lead Continual Improvement Management (CIM) initiatives by identifying service gaps, implementing improvement plans, and measuring outcomes.
- Oversee or support Software Licence and IT Asset Management, ensuring compliance, optimisation, and cost efficiency across the IT landscape.
- Facilitate service reviews, governance forums, and operational meetings to ensure service alignment and continuous performance improvement.
- IT Service Management & IT Governance
- ITIL® v4 based ITSM Process Consultancy
- Service Delivery
- Service Integration and Management
- Stakeholder Relationship Management
- Continual Improvement Management
- Software License/Asset Management
- Strong experience in IT Service Management and IT Governance frameworks.
- Practical expertise in ITIL® v4‑based ITSM process consultancy and implementation.
- Experience in Service Delivery Management and vendor governance models.
- Knowledge of Service Integration and Management (SIAM) principles.
- Proven ability in stakeholder engagement and relationship management.
- Experience in driving Continual Service Improvement (CSI) initiatives.
- Exposure to Software Licence and IT Asset Management practices.
- ITIL® v4 certification (preferred).
- Strong analytical, communication, and documentation skills.
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