Digital Service Technician FTC

Responsibilities

Remote Support Expertise:
Use digital tools and technologies - including remote communication and augmented reality - to diagnose and help resolve customer issues alongside field service engineers or directly with clients.

System Monitoring & Performance:
Continuously monitor connected customer assets via the Hubgrade platform, ensuring data transmission, signal strength, and performance remain within expected parameters. Identify alarms and take appropriate action or escalation.

Customer Enablement:
Assist clients in setting up and maintaining connectivity. Deliver clear demonstrations of the monitoring portal and provide training to ensure customer confidence and satisfaction.

Technical Coordination:
Support engineers during commissioning, activate equipment on the web portal, and coordinate site visits and parts through the scheduling team when breakdowns or performance issues occur.

Reporting & Analysis:
Generate and validate automated and manual trending reports, ensuring accuracy and alignment with customer requirements. Conduct operational reviews and highlight issues to the Digital Services Team.

Proactive Service:
Take a proactive approach with customers - contacting them with solutions and recommendations rather than waiting for issues to escalate.

Collaboration:

Work closely with internal teams to ensure alarms are logged, tracked, and resolved efficiently while contributing to continuous service improvement.

We value attitude and capability as much as formal qualifications. The ideal candidate is enthusiastic about technology, customer service, and continuous improvement.

• Excellent communication skills (written and verbal)
• Previous client‑facing experience
• Ability to work independently and as part of a team
• Administrative and reporting capability
• Strong communicator able to explain complex technical concepts clearly to non‑technical users
• Customer‑focused professional comfortable interacting directly with clients
• Problem solver who follows defined procedures while confidently selecting appropriate solutions
• Organised and reliable with capability of managing administrative tasks and producing clear reports
• Proactive mindset that anticipates issues and acts early to prevent downtime

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Veolia brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Join Veolia Group, a global leader in environmental services operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.

Other benefits include:
Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance, Group Life Assurance and Critical Illness cover for both you and your partner, personal computer options, car leasing and cycle to work schemes.

Home based Full‑Time, Monday to Friday (37 hours) | Fixed Term Contract until September 2027. Salary up to £35,000 per annum.

Benefits Package:

• 25 days annual leave plus bank holidays (and your birthday off!)
• Comprehensive Pension Scheme
• Private Medical Insurance
• Access to a Private GP and much more!