Operational Data Improvement Manager

As part of our UK strategy and purpose, we are recruiting Operational Data Improvement Managers to join the Claims Insight & Performance team. This is an exciting time to shape and embed data science and analytics capabilities across Claims, helping us deliver sustained, trusted, and measurable operational value.

You will play a key role in ensuring data science models and robotics processes are effectively applied within our Claims operations—translating business needs into analytical use cases and ensuring models are understood, adopted, and embedded into everyday decision-making.

This is a high impact opportunity to turn advanced analytics into real operational advantage.

Available locations:
Guildford, Milton Keynes, Birmingham, London and Bournemouth. Final location can be discussed during the interview process.

Hybrid working model: 2 days per week in office.

Salary: circa £56,000, depending on skills and experience.

Reporting directly to the Head of Claims Data Improvement and Culture, the role will partner with the data science teams to embed well governed analytics and data science capability into Claims, strengthening data driven decision making, improving customer outcomes, and building a strong data culture within agreed risk and control frameworks.

• Own the lifecycle of machine learning models, robotics and analytics within Claims, from use case definition and prioritisation through to deployment, monitoring, and retirement.
• Partner with data science teams, translating Claims objectives into clear problem statements, success metrics, and operational constraints.
• Ensure models are production ready, aligned to Claims processes, decision frameworks, and technology environments.
• Oversee ongoing model performance, monitoring drift, bias, data quality issues, and operational misuse.
• Embed model outputs into decisioning, ensuring recommendations and thresholds are well understood and appropriately used by Claims teams.
• Champion data literacy and adoption, helping colleagues understand the importance of data science and analytics in Claims.
• Balance innovation with risk and control, ensuring appropriate mitigations are in place for model, data, conduct, and regulatory risks.
• Support strong governance and assurance, ensuring documentation, explainability, controls and audit readiness.
• Drive continuous improvement, identifying opportunities to enhance data, features or processes that influence model effectiveness.

• Strong knowledge of Claims and the wider UK business.
• Solid understanding of machine learning life cycles and production deployment concepts.
• Ability to constructively challenge models and analytical concepts.
• Strong stakeholder management across operational, data, governance, and technology teams.
• Ability to communicate complex analytical concepts to non‑technical audiences.
• Balanced mindset combining performance, customer fairness, and risk awareness.
• Experience working with Agile methodologies.

• Degree in data, mathematics, or a related field.
• Experience working with machine learning or data science solutions in Claims or wider insurance operations.
• Proven experience working across multiple teams to deliver and operate analytics or data science solutions in production environments.

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then…