Second Line Support Engineer
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-05-18
Listing for:
Digital Waffle
Full Time
position Listed on 2026-05-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cybersecurity, Cloud Computing
Job Description & How to Apply Below
Job Title: Level 2 Support Engineer – Networking & Infrastructure Generalist
Location: Birmingham
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Key Responsibilities- Provide Level 2 technical support across networking, infrastructure, and cloud services.
- Troubleshoot complex networking issues, including VLANs, routing, and switching.
- Configure and maintain VLANs, ACLs, and firewall policies.
- Diagnose Spanning Tree issues and network performance problems.
- Support and maintain firewall, switching, and wireless infrastructure.
- Perform firmware and software upgrades on networking equipment.
- Manage and maintain virtualisation environments (VM lifecycle management).
- Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
- Assist with Azure infrastructure and understanding of cloud resource fundamentals.
- Support SAN storage environments and understand storage architecture basics.
- Perform remote troubleshooting of technical incidents and service requests.
- Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
- Maintain and update technical documentation and knowledge base articles.
- Assist with backup technologies and data protection processes.
- Strong troubleshooting and analytical problem‑solving skills.
- VLAN configuration and management.
- Static routing on switches and firewalls.
- ACL creation and modification.
- Inbound and outbound firewall policies.
- Spanning Tree troubleshooting.
Experience supporting at least one of the following vendors:
- Check Point
- Juniper
Experience supporting:
- HPE / Aruba
Experience supporting wireless environments including:
- HPE Aruba
- Cisco
Experience supporting virtual environments including:
- Hyper‑V
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