Service Technician Team Leader; grade 4 Job Birmingham area,England UK,IT/Tech

Position: Service Technician Team Leader (grade 4)

Role Summary

To provide professional field servicing activity, bench repairs and commissioning of professional equipment that form part of integrated lighting system installations in the Broadcast, Leisure, Corporate and Entertainment industries, working with colleagues and customers as necessary to ensure that solutions offered by WL meet the requirements of our Service Agreements and Customers.

To support the Technical Services Manager to ensure and monitor quality and standards of service work across all projects from a technical and commercial perspective, directly reporting to the Technical Services Manager. This is not a line management role and has no HR responsibilities for the team

Key Duties and Responsibilities

Proactively Support the Technical Support Manager in monitoring available external training courses that would be beneficial to current and future service engineers to ensure progres-sive technical knowledge within the department at all times
Proactively Support the Technical Support Manager to develop internal training courses as required to ensure learned knowledge is proactively shared with wider members of the WL technical teams
Proactively Support the Tech Service Management Team to ensure lessons learned and feed-back from all commissioning and servicing activity is applied to future engineering solutions, installations and services by reading site reports and discussion with the Tech Service Technicians and attending weekly or biweekly meetings with the wider TS Management Team to feed back
Proactively Support the Technical Support Manager to monitor and ensure bench repair workflow and quality attending weekly or biweekly meetings with the wider TS Management Team to feed back
Proactively support the Tech Service Manager in preparing RAMS and service plans for on-site servicing activity as required
Proactively support the Tech Service Management Team in the design, development and training of new department processes and procedures where appropriate become an early adopter and/or first/test user of these new processes and procedures
Work alongside the Technical Support Manager to support the design and implementation of service methods and service guides
Work alongside the Technical Support Manager to support the timely and accurate issue of service report documentation
Work alongside the Technical Support Manager to attend Installations handover site visits
Proactively support the Tech Service Management Team to ensure that department house-keeping is up to expected standards and that the Mezzanine working area remains clean and tidy, consumables remain stocked to appropriate levels
Provide technical support and advice as required across the wider WL team including attend-ing technical meetings and engaging with wider WL technical issues as appropriate

Personal Competencies and Behaviours

Ability to work on multiple tasks simultaneously, prioritise and manage workload to meet strict deadlines
Strong and effective communication skills and willingness to be responsible and accountable for decisions and accept challenge
Show resilience, both for yourself and for others
Ability to show calmness in adversity and positivity without being blinkered
Ability to lead, develop, train, nurture and support other team members
Excellent attention to detail and accuracy
Excellent time management and planning skills, forward thinking and able to add value
Willing and flexible approach, with the ability to work on own initiative
Deadline and commercially conscious
Ability to communicate effectively with all levels of internal and external project stakeholders
Proven desire to keep abreast of latest developments in technology and its practical applications

d&b solutions team members are expected too:

To work alongside the members of other teams and communicate effectively
To learn about the company and its activities in order to understand and deal with the customers
Maintain d&b solutions confidentiality at all times
To represent the company in a courteous and appropriate manner in all circumstances
To follow correct procedures at all times and to follow the policies laid out in the staff handbook
Adhere to and…