It-operations-manager
Job in
Birmingham, West Midlands, B3 2AA, England, UK
Listed on 2026-05-31
Listing for:
ed-resourcing-ltd
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, Cybersecurity
Job Description & How to Apply Below
Location:
Hybrid – West Midlands (minimum 3 days on-site)
Salary: £60,000 benefits
Overview
We’re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.
This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You’ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.
Key Responsibilities
Support and develop the IT Operations function, providing guidance to junior team members
Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment
Manage Change and Incident Management processes to minimise disruption
Own the patching process across servers, endpoints, cloud, and network environments
Oversee Service Desk operations and ensure strong end-user support
Work closely with third-party vendors and technology partners
Drive continuous improvement across IT processes and service delivery
Support compliance and security-related initiatives
Contribute to infrastructure and cloud-related projects
Essential Skills & Experience
Proven experience in an IT Operations or Infrastructure-focused role
Strong hands-on technical expertise across Microsoft technologies, including: Microsoft Entra (Azure AD)
Hyper-V
Microsoft Purview
Intune
Azure Networking
Experience supporting Service Desk / IT support functions
Knowledge of Change and Incident Management processes
Strong communication skills and ability to work across technical and non-technical teams
Ability to take ownership and work independently
Eligibility for SC clearance
Desirable Experience
Azure certifications (e.g., AZ-104, AZ-305)
Familiarity with frameworks such as ISO 27001, Cyber Essentials , or ITIL
Experience with Microsoft 365 / Azure environments and migrations
Personal Attributes
Proactive and detail-oriented
Strong problem-solving skills
Collaborative team player
Interest in mentoring and supporting others
Package & Benefits
Salary: £60,000
Pension scheme
Private healthcare
Flexible benefits (including cycle to work / EV schemes)
Ongoing training and development
Hybrid working (minimum 3 days on-site)
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