Implementation Manager

Implementation Manager

ERP Software Solutions Company

Hybrid in Birmingham: one day a month on site, with nationwide travel to customer sites 3 to 4 days a week, as required. Salary: €45K to €55K plus benefits including company car/allowance.

Stratospherec is delighted to recruit an ERP Software Solutions Implementation Manager for one of its highly successful ERP clients based in Birmingham. This role delivers predictable, standards-led ERP implementations from mobilisation through to go‑live and early stabilisation, ensuring customers go live with confidence and transition cleanly into Customer Success.

This role involves leading multiple ERP implementation projects while maintaining strong customer contact, typically 3‑4 days per week, through workshops, training, consultancy and billable delivery activity. You will orchestrate cross‑functional teams, drive customer readiness, manage risks and dependencies, provide ad‑hoc consultancy and mini‑project delivery for existing customers, and ensure a predictable, high‑quality experience from mobilisation through handover to Customer Success.

In this role you will be accountable for execution quality and delivery outcomes at project level, operating within agreed governance, design authority, and commercial scope. You will act as the single point of accountability for delivery execution, translating product intent and technical design into successful customer outcomes without rework or unmanaged risk.

• Own delivery from mobilisation to go‑live and early life support for assigned implementations.
• Maintain an up‑to‑date delivery plan, RAID (risks, assumptions, issues, dependencies) and stage gates, report progress and variances clearly.
• Hold internal and customer teams to agreed commitments and standards and resolve conflicts decisively.

• Lead discovery, business process mapping, and gap analysis within agreed scope.
• Translate findings into a clear, value‑led delivery backlog with explicit acceptance criteria.
• Advise customers on business change impacts, adoption readiness, and operating procedures.
• Own the delivery of consultancy within implementations ensuring scope is clear, appropriate, and value‑adding.

• Confirm entry and exit readiness for each delivery stage (people, process, data, environments, testing).
• Uphold approved solution architecture and product standards and raise deviations through defined governance.
• Escalate or pause work where readiness or quality thresholds are not met.

• Proactively identify, quantify, and manage delivery risks and dependencies with mitigation and contingency plans.
• Drive early, evidence‑based escalations with clear options and recommendations.
• Actively protect delivery standards, quality, and customer trust.

• Ensure test strategies (system, integration, UAT) are defined and executed; verify results against acceptance criteria.
• Oversee data migration approach, rehearsal(s) and reconciliation; confirm data quality gates.
• Lead cutover planning, rollback criteria and command‑centre execution for go‑live.

• Prepare operational documentation, access controls, monitoring.
• Ensure known issues are documented and owned and customer expectations are reset appropriately.
• Ensure delivery exits only when support‑ready criteria are met.
• Lead structured handover workshops and confirm support‑ready acceptance.
• Agree post‑go‑live success measures and checkpoints with Customer Success.

• Deliver to contracted scope, outcomes, timelines, and budgets.
• Enforce change control rigorously, surface and track out‑of‑scope requests transparently.
• Align delivery decisions to customer value and product roadmap where appropriate.

• Specify and prioritise approved configuration and customisations with Product.
• Validate delivered work against agreed design and acceptance criteria.
• Champion standard platform capabilities to minimise complexity and rework.