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Service Desk Lead: Incident & ITIL Specialist; Onsite
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-06-03
Listing for:
Falcon Smart IT Limited
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Falcon Smart IT Limited is hiring for Service Desk roles in Birmingham, UK. The positions include one Service Desk Lead and two Service Desk Analysts. Candidates should have a minimum of 2 to 3 years of experience in handling calls and emails in an international help desk setting.
The ideal candidates will exhibit strong communication skills, basic L1 troubleshooting abilities, and a good understanding of the Incident Management process. A willingness to work in rotational shifts is necessary.
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