Systems Support Coordinator

## Systems Support Coordinator
*
* Location:

** Birmingham**#:
** 147729### Description & Requirements Daikin UK care about what they do and who helps them do it, putting strong emphasis on supporting and rewarding their people throughout their careers. This includes:

- Competitive salary and bonus potential
- Hybrid / flexible working
- Private medical and personal accident insurance- 7% employer pension contribution
- Ongoing training, development and career progression opportunities
- Supportive team environment
** How You Can Play Your Part:
** As part of the Customer Onboarding & Systems Support team, you will play a key role in supporting customers, installers and internal teams to effectively use Daikin systems, ensuring smooth onboarding and ongoing system performance.
** You Will:**- Manage and respond to MyDaikin enquiries and system support requests
- Process and maintain user accounts, logins, permissions and access requests within SLA
- Provide first- and second-line support for system issues, including troubleshooting technical problems
- Support the end-to-end processing of system-based applications and workflows
- Act as a key liaison between users and internal IT/systems teams to resolve issues efficiently
- Investigate recurring issues, identify trends and recommend system or process improvements
- Create and maintain support documentation, FAQs and user guidance
- Deliver training and onboarding support for new customers using Daikin platforms
- Support multiple systems and platforms across the business
- Collaborate cross-functionally to ensure high levels of customer service and delivery
*
* About You:

** This is a great opportunity for someone who is organised, customer-focused and enjoys solving technical challenges in a fast-moving environment.
** You will bring:**- Strong problem-solving and analytical skills
- Excellent communication skills, with the ability to explain technical concepts clearly- A highly organised approach with the ability to manage high-volume workloads- A proactive, team-oriented mindset
- Strong customer service focus and attention to detail
- Confidence working with systems, CRM platforms and digital tools
** Desirable:**- Experience in systems support, technical support or customer service environments
- Exposure to CRM systems or digital platforms
- Experience in technical, heating or renewables sectors
** Your Interview Journey:
**** Interview 1:
Introduction and Exploration Call
**** With**:
Recruitment Team
** Purpose**:
Learn more about Daikin and share your experience, motivations and career goals
** Interview 2:
Structured Interview
**** With**:
Hiring Manager
** Purpose**:
Deep dive into your experience and suitability for the role
** Interview 3:
Final Interview
**** With**:
Hiring Manager and Senior Team Member
** Purpose**:
Demonstrate your problem-solving approach and technical understanding

Daikin UK Ltd provides innovative, premium indoor climate management solutions across residential, commercial and industrial markets. With over 100 years of innovation, Daikin has built a global reputation for quality and technology.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe this drives innovation, performance and success.

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