IT Support Engineer

IT Support Engineer (Service Desk & Server Support) Hands-on IT Support Engineer to take ownership of both Service Desk operations and core Microsoft infrastructure. This is a broad, high-impact role where you’ll be the go-to person for end-user support while also contributing to the stability and improvement of the wider IT environment.

What you’ll be doing Managing and supporting day-to-day Service Desk activity, ensuring high levels of user satisfaction Administering and maintaining Windows Server environments Supporting and managing Microsoft 365 services Working within an ITIL framework to improve processes and service delivery Using ITSM tools (e.g. Halo or similar) to track and resolve incidents and requests Assisting with basic networking issues and troubleshooting connectivity problems Coordinating with and managing external IT vendors and service providers Taking ownership of issues end-to-end and proactively identifying improvements What we’re looking for Experience across both Service Desk and Windows Server environments Strong Microsoft 365 knowledge Familiarity with ITIL practices

Experience with ITSM tools (Halo or similar) Basic networking knowledge (DNS, DHCP, TCP/IP) is a plus Confident communicator who can work independently and take initiative Why join? This is a great opportunity to step into a role with real ownership and autonomy. You’ll have the chance to influence how IT is delivered, take responsibility for key systems, and grow your technical scope over time.

Package Salary up to £55,000 Discretionary bonus Contributory pension If you’re looking for a role where you can move beyond pure Service Desk and take on broader infrastructure responsibility, this is an excellent next step.