Associate IT Support Technician

Job Description

Are you interested in a career in IT? This could be your opportunity to excel as a Service Desk Technician playing a vital role in supporting SOCOTEC’s continued success.

We are seeking a proactive, reliable, and flexible Associate IT Support Technician to join our IT Service Desk. In this role, you’ll need the confidence to work independently, alongside the ability to collaborate effectively as part of a team. A background in IT, along with knowledge of outstanding customer service and latest technology trends, is essential to thrive in this position.

• Have an excellent working knowledge of MS Office 365
• Windows 10/11 application support
• Experience of providing IT Support using remote desktop applications
• Eager to provide a hands on approach when required
• Demonstrate a clear passion for technology

• Excellent troubleshooting and customer service skills
• Excellent communication and interpersonal skills
• Desire for excellence and eagerness to learn

Competitive salary plus comprehensive benefits package including 25 days holiday (with option to buy more), electric car scheme (where applicable), employee recognition programmes, family-friendly support, exclusive retail discounts, employee assistance programmes, and an enhanced company pension. SOCOTEC UK & Ireland are proud to be Disability Confident accredited.